Important information about me
Brenda Nom Ltd, trading as Brenda Nom Mortgages and Insurance, is a Financial Advice Provider with a Class 2 licence issued by the Financial Markets Authority to provide financial advice. Our Financial Services Provider (FSP) number is 714631.
You can contact us at:
Address: 12 Don Street, Invercargill or PO Box 692, Invercargill 9810
Phones: 03 214 9292 (office) or 027 535 3635 (office cell phone)
Email: [Enable JavaScript to view protected content] or [Enable JavaScript to view protected content]
Areas, I can provide you with advice
I can provide personalised financial advice in relation to:
Personal life risk insurance needs arising from:
- Untimely death (Life insurance)
- Suffering specified serious illnesses or disabilities (Trauma insurance)
- Suffering a permanent disability (Permanent disability insurance)
- Loss of income through sickness or disability (Income & mortgage insurance)
- Needing timely hospital or specialist treatment (Health insurance)
I do not give advice on life investment products including the whole of life, endowment, unit-linked insurance and insurance bonds.
Lending services including
- New home loans (owner-occupied or investment)
- Refinancing, re-fixing or restructuring of home loans including top-ups
- Personal loans
I can also provide information and application assistance only on KiwiSaver including:
- Using KiwiSaver for first home loans
- Starting or transferring a KiwiSaver account
I source products from the following companies
For personal life risk insurances
- Asteron Life
- AIA
- Fidelity Life
- OnePath
- NIB (Health insurance)
For lending (Banks)
- ASB
- BNZ
- ANZ
- SBS Bank
- Co-operative Bank
- Westpac
For lending (non-banks)
- ASAP Finance Ltd
- Avanti Finance
- Pepper Money
- RESIMAC
- Cresida Capital
- DBR Property Financiers
- Liberty Finance
For KiwiSaver
- NZ Funds Limited
- Milford
What else can I offer?
To sit alongside our lending advice and KiwiSaver information I can help you with other services through our referral partners.
- TOWER (for House, Car Contents and Boat insurance)
- NZ Funds (for investment advice or to prepare a retirement plan)
Our duties and obligations to you
My duties and obligations under the Financial Markets Conduct Act 2013 relate to the way I give advice are required to:
- Ensure you understand the nature and scope of advice you ask me to provide.
- Provide a service that is relevant to that agreed scope of advice and suitable to your circumstances and needs.
- Listen to your needs, concerns, and preferences and treat you fairly and with respect.
- Act with integrity and give priority to your interests and not my own.
- Exercise care diligence and skill.
- Meet the necessary standards of competence, knowledge, and skill required.
- Ensure you understand my recommendations and any associated risks.
- Keep you informed along the way and communicate in a timely, clear, and effective manner.
This is only a summary of the duties that I have. More information is available by visiting the Financial Markets Authority website.
How I get paid
Commission
Brenda Nom Ltd gets paid in the form of commission by the lender, insurance company or KiwiSaver fund that you place our recommended products with. The amount of the commission is based on the amount of premium for insurance, any loan amount or KiwiSaver balance. These commissions vary depending on the product provider used and will be detailed at the time any advice is provided to you.
Other fees or charges may apply in certain circumstances and as follows:
Lending services – fees and charges
In addition to any commission I am paid, I may charge a set fee or an hourly rate depending on the nature and scope of the advice or service I provide, for any work done which exceeds the standard time required for a certain loan type. I may also charge a one-off fee in cases where I don’t receive commission from the lender or finance company.
Should a loan that has been drawdown be repaid within 30 months, a lender requires us to repay some or all our commission. In such cases I may charge a fee based on a percentage of that commission. We guarantee we will never charge you more than any commission claimed back, regardless of the hours spent on providing this service to you.
Any fees and charges that might apply to you would be explained and agreed to by both of us when the scope of the service is known, and prior to the commencement of that work.
Personal Insurance services – fees and charges
If you purchase an insurance product through us and either cancel it or let your insurance lapse within 24 months, then I reserve the right to charge you a cancellation fee equivalent to a reasonable value of the work I have performed in providing that advice as the provider who your insurance is with will demand repayment of the commission paid to us.
How I calculate any cancellation fee amount will be advised at the time our advice is provided to you.
KiwiSaver
I receive a small one-off payment when you start an account as well as a small annual commission based on the funds in your account. Again, I will advise these commissions at the time advice is provided to you.
TOWER Insurance
If I refer you to TOWER for insurance such as house, contents, car, boat they pay us an up-front commission and a trail commission. I will advise you of these if such a referral is made.
Reliability History
Neither Brenda Nom Mortgages & Insurance nor Brenda Nom personally have been subject to a reliability event. A reliability event is something that may materially influence you in deciding whether to seek advice from us. As an example, it would include legal proceedings or if I had been discharged from bankruptcy in the last four years.
Conflicts of interest
To ensure that I prioritise your interests above our own, I follow an advice process that ensures our recommendations are based on your objectives, needs and circumstances. I further manage possible conflicts of interest by:
- Choosing product providers based on your needs and not on the commission I may receive.
- Avoiding any production requirements for one product provider
- Not accepting any gifts or incentives offered by product providers
- Having access to a range of product providers for personal life insurance and lenders*
- Using third party product research as part of our analysis
- Having our processes audited by a reputable compliance adviser – Strictly Business Ltd
* Please note I do not offer a range of providers for:
- KiwiSaver as I provide information only and not personal advice.
- General insurance for house, contents, and car as this is a referral service and not personal advice from us.
Complaints and disputes
If you are not satisfied with our service or financial advice, please tell us as soon as possible so that I can try and resolve this for you to the best of our ability. It is our intention to provide the best possible service I can for our clients and will do our best to try and resolve any complaint received as quickly and effectively as possible.
You can make a complaint by calling 03 214 9292 or emailing [Enable JavaScript to view protected content]. You can also write to us at P.O Box 692 Invercargill 9810.
I will follow our internal complaint process:
- I will consider your complaint and let you know how I intend to resolve it. Where possible, I try to resolve your complaint immediately.
- If I are unable to resolve your complaint immediately, I will acknowledge your complaint within 2 business days. I may contact you to get further information about your complaint.
- I aim to resolve complaints within 10 working days of receiving them. If I need more time to investigate your complaint, I will let you know when you can expect to receive a response to your complaint.
- I will contact you by phone, email, or letter to let you know whether I can resolve your complaint and how I propose to do so.
If I cannot agree on how to fix the issue, or if you decide not to use our internal complaints scheme, you can contact our external disputes resolution scheme, The Insurance and Financial Services Ombudsman. They provide a free and independent dispute resolution service that may help to investigate or resolve your complaint if I haven’t been able to do so to your satisfaction.
Call: 0800 888 202
Email: [Enable JavaScript to view protected content]
Write to: IFSO PO Box 10-845, Wellington 6143